General Questions

These are some commonly asked questions about MaXess® Hosting's services.

Do you offer dial-up Internet access?

MaXess® Hosting does not offer dial-up Internet services by choice. We are web hosting specialists. We have focused our efforts on building the easiest to use and best valued service on the market. We are able to do this because we do not have to subsidize money-losing dial-up services with web hosting services. We focus 100% of our efforts and resources on providing you with the easiest to use web hosting solution available.

What is Virtual Web Hosting?

MaXess® Hosting specializes in Virtual Web Hosting which means that you can find a home for your website on our web servers and establish a presence on the Internet. We will register your own domain name for you which will become your unique address on the World Wide Web.

What is MaXMAIL?

MaXMAIL removes 100% of the hassle and frustration associated with administering local mail services by completely eliminating the need for specialized hardware at your premises. We run it all for you from our network and give you access to our innovative EasyMail Wizard remote e-mail administration tools. The EasyMail Wizard assists you with all aspects of running a corporate e-mail network. You can change your employee's Internet e-mail addresses, delete old accounts, and create new ones, all from one simple interface.

Would I be able to change and update my webpages on a regular basis?

MaXess® Hosting is designed to allow you to update your page as often as you require. There is no charge for updating your web site. You have unlimited access via FTP, using your private ID and password, 24 hours a day. As such, you can create and maintain your webpages on your own computer and upload files to your website any time you want.

How long does it take to set up a new account?

New accounts are generally set up within 24 hours from the time we receive your order. Once an account is set up, an activation notice will be sent to you via e-mail including your user ID, password, and FTP host name. You can begin uploading files to your new website immediately.

Can multiple domain names point to the same account?

Yes, MaXess® Hosting customers may order additional domain names for their existing web hosting accounts. MaXess® Hosting will handle the registration or transfer of the domain name(s) on your behalf. There is a yearly fee of $40 for each domain name pointed or re-directed to the existing account.

Who is InterNIC?

The InterNIC is an independent organization responsible for holding the registration and routing of Internet domain names. If you choose to register your domain name with Network Solutions rather than TelcomHost, the registration fee is $70USD for the first two years and $35/year thereafter for your virtual domain name. The InterNIC will send you an invoice via email between three to seven weeks after the domain is registered.

How do I place an order?

You can place an order for an account directly from our website 24 hours a day. All orders are received and processed immediately, and you will receive a confirmation as well as account information via e-mail. Otherwise, you may contact a MaXess® Hosting corporate accounts representative and they will be glad to assist you.

What are the terms and conditions?

Please see the terms and conditions in detail.